Private Policy

Last Updated: April 6, 2025

Introduction

VBS Flooring Company (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Data

We may collect personally identifiable information, such as:

• Name, email address, postal address, and phone number
• Payment information (credit card details, bank account information)
• Property details relevant to flooring services
• Communication preferences
• Any other information you provide to us voluntarily

Non-Personal Data

We may also collect non-personal information about you when you interact with our website, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our website
• Referring website addresses
• Other anonymized usage statistics

How We Collect Your Information

We collect information through various methods, including:

• Direct interactions (when you contact us, request a quote, or book a service)
• Automated technologies (cookies, server logs, and other tracking technologies)
• Third parties (business partners, contractors, and other service providers)

How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services
• To process payments and complete transactions
• To communicate with you about your inquiries, bookings, or services
• To send you promotional materials if you have opted in to receive them
• To analyze website usage and improve user experience
• To comply with legal obligations
• To protect our rights, property, or safety, and that of our customers or others

Legal Basis for Processing

Under the GDPR, we process your personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, provided they are not overridden by your rights and freedoms

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including:

• For the duration of our contractual relationship
• As required by applicable laws and regulations
• For the establishment, exercise, or defense of legal claims

Data Sharing and Disclosure

We may share your information with:

• Service providers who perform services on our behalf (payment processors, IT service providers)
• Professional advisers (lawyers, accountants, insurers)
• Government bodies and law enforcement agencies, as required by law
• Business partners involved in providing services to you, with your consent

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. However, no internet-based service can be 100% secure, and we cannot guarantee the absolute security of your information.

Your Data Protection Rights

Under the GDPR, you have the following rights:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
• Right to Object: You can object to our processing of your personal data in certain circumstances.
• Rights Related to Automated Decision-Making: You have rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided below.

Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Cookie Policy

Please refer to our Cookie Policy for information about how we use cookies and similar tracking technologies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.

Data Protection Authority

If you are located in the European Economic Area and believe we are unlawfully processing your personal data, you have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (www.dataprotection.ie).